You have a problem and you don’t know what to do! The good news is you've started in the right pace - But where do you go from here?
If you have visited CustomerSource, the Microsoft Business Solutions self-help resource, you may have found the long list of links overwhelming and weren't quite sure where to start. This tutorial is designed to show you how to navigate CustomerSource and direct you to the features you will find most helpful.
To access CustomerSource, you will need:
Internet Access: www.greatplains.com/customersource
Your CustomerSource Login and Password
In addition to the consulting and troubleshooting services provided by the consultants at Informed Systems, Inc., our Microsoft Business Solutions clients also have access to CustomerSource- a wealth of web-based tips and techniques, educational offerings and more. This web site provides product information, demos, and ScreenCams; useful tips and tricks; and answers to common questions such as compatibility requirements for servers and clients.
CustomerSource is designed to supplement your support option. At no extra cost, you will gain access to a secure, password-protected area of the Microsoft Business Solutions' website -- www.greatplains.com/CustomerSource -- that gives you access to self-help tools and the wider Microsoft Business Solutions community user community to share ideas and exchange information to help you make the most of your business management system.
Visit CustomerSource each week. You’ll find useful information that isn’t sent to our customers by mail, fax, or e-mail. Information ranges from third party solutions to technical issues in the TechKnowledge database, to all past customer newsletters.
What is included in Customer Source?
Support Hot Topics -- The most critical and current product information from Microsoft Business Solutions Support
Current releases for your system available to directly download
On-line customer user groups where Microsoft Business Solutions Great Plains Standard/Professional customers share information and ideas with other Great Plains customers
Library resource where customers can download up-to-date, technical documentation, manuals, newsletters, white papers and product literature on over 400 companion products and modules available
Live, moderated question-and-answer sessions where customers can join scheduled discussions with Microsoft Business Solutions experts, developers and other customers on topics important to you
Your company's user name and password is included in the registration details when you receive your Microsoft Business Solutions software license.
If you forget your password, don't worry! You can find your password in the letter confirming your enrollment in the Enhancement Program. You can also e-mail Inquiry@GreatPlains.com or call 800-456-0025. Or just give us a call and we can help you on your way!